Tenants
Tell us the address and what failed.
Maintenance comes to the office, not to the owner. Urgent faults are taken the same day. Everything else is booked once the spend is clear.
Taken the same day
No water, a leak you cannot contain, no power, or an external door that will not lock. Say so in the first line. We call the trade before we write back.
Booked with the owner
A dripping tap, a door that sticks, a light. If the job is over $400 plus GST, the owner approves the price first. You get a day, not a promise of this afternoon.
After the repair
The finished work is photographed. That photograph goes on the inspection file. If the fault is still there, reply with the same address and we reopen it.
- Same day
- No water, uncontrolled leak, no power, door will not lock
- Booked
- Dripping tap, sticking door, a light
- Send
- Address, what failed, a photo if you can
Rent, the bond, and notice periods stay on the tenancy agreement. This page is only the repair path.
Report a repair
Include the property address and whether you are the landlord or the tenant. If water is running, the power is out, or a door will not lock, put that in the first line.
Grey Lynn, Auckland. Weekdays 8.30am–5pm.